Privacy Policy & Terms – ANGEL FLOW
     
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Prices + VAT
Payment options
Delivery time
Shipping costs + Countries 
Return Policy / 100% BIG SMILE Satisfaction Guarantee 
Complaints / 2 Year Warranty
Newsletter
Content
Privacy Policy
Terms of Service

 

PRICES + VAT


EU
Danish VAT is included in the prices (25%) for all deliveries within the European Union (EU). 


OUTSIDE EU
We remove the VAT from the price for all deliveries outside the EU. When importing our product into a NON-EU country, you must pay this country’s VAT on the product, plus any additional taxes and fees if required.

 


PAYMENT OPTIONS


We use Stripe (www.stripe.com) for online payments. You can use Visa and Mastercard and we don’t charge you any fees.

To protect your credit card details and information Stripe uses strong encryption (SSL - 128 bit).

The payment will be reserved on your account when you send us your order, but we will not draw the money from your credit card before we ship your order. When paying with credit card you are 100% protected and are guaranteed to get your goods or a refund from your credit card company.

If you don’t own a credit card you can also transfer the money to our bank account. Please contact us via email (contact(at)angelflow.me) about this option.

 

DELIVERY TIME


To keep our prices low we don’t stock that many skis and bindings. Therefore you should expect up 1 week delivery time and in rare cases sometimes more. But don’t get cross at us if we do deliver faster.

In the case where the delivery time takes longer than 1 week we will notify you asap so if you can't wait, you still have plenty of time to find another ski before you go skiing. However if you can wait, we’re confident the skis are worth waiting for.

In the case where we cannot deliver on time, you of course have the rights to cancel your order without any penalty fees, and we’re still perfectly good friends.

 

SHIPPING


COUNTRIES WE SELL TO & SHIPPING COSTS

You can see which countries we sell to and how much the shipping costs are here

We mostly use Fedex for shipments outside of Denmark and GLS for inside Denmark. But it may change depending on the place of delivery and package size.

If you have any specific requirements regarding the delivery please always contact us in advance (contact(at)angelflow.me), and we will do our best to accommodate your wishes.

You can follow your package on the courier’s website via the tracking ID we will send you when your order is shipped from our storage facilities.

We are responsible for the package until you sign off that you have received it. We are not responsible for any delays caused by any shipping company.

 

100% BIG SMILE SATISFACTION GUARANTEE / RETURN POLICY


Life is simply too short to ski on skis you don't love!

So if you don't smile after trying your new Angel Flow skis
we simply give you a 100% satisfaction guarantee + 2 year warranty.


We call it our 'BIG SMILE GUARANTEE'.
 

  • When you buy a pair of Angel Flow skis you always have the right to to return the skis up to 45 days after you have received them. Within those 45 days you can actually try the skis on snow for two days, and still get your money back if you don't like them. NOTE: In the case where bindings and skis have been bought separately only the money for the skis will be reimbursed. 

  • If you want to return the skis you immediately write us an email no later than 2 days after trying the skis on snow and write that you don't like the skis and want to return them to us (contact(at)angelflow.me).

  • If the skis have been used you need to make sure that we receive the skis no later than 10 days after you have notified us by email. Attach the receipt/invoice that you received when you purchased the product. You, as a customer, are responsible for the return shipping, including shipping costs and potential damages during shipping.

  • When we have received the skis we will refund you the money within 30 days.

    NOTE:
    If the bindings were bought separately we only take back the skis. In that case please screw off the bindings before returning them, as we cannot refund you money for the bindings whether you have used the skis or not. But you can of course always use the bindings on your next pair of dream skis.

    The skis you return must not have any serious holes, dents or damages to the bases or edges. The ski must also NOT have had the bindings mounted more than once, or wrongly drilled holes for the bindings. If you are in doubt send us some photos of the damages and we will decide if we will take the skis back or not.

Do you have questions about your product or your purchase, please freely call or email us and we will do our best to help you.

 

COMPLAINTS / 2 YEARS WARRANTY


You have 2 years warranty on all our products counting from the invoice date. The warranty covers if the product has an original manufacturing fault that is NOT caused by normal wear and tear, or bindings that have been mounted wrongly (E.g. wrong screws, improper sealing of drilling holes, etc.)

Complaints must be made within reasonable time. If you wish to make a complaint, we would appreciate that you as soon as possible let us know by emailing your name, address, order number or invoice number, along with a short description of the problem in English or any Scandinavian language (preferably with photos) to us at contact@angelflow.me. We will then return to you asap to resolve the problem.

 

NEWSLETTER - WE HATE SPAM TOO


If you sign up to our newsletter we guarantee that you won't get spammed. We only send out emails if we actually have something sensible to say. You can always opt out from our newsletters via the unsubscribe link placed in all our newsletters.

 

CONTENT ON WEBSITE


Colours shown on product images and videos may vary from the real life product due to photo processing or colour reproduction on different monitors.
We reserve the right for any text and price errors shown on the website.

 

PRIVACY POLICY



IN SHORT
We only have quite limited information about you as a user of our website, newsletter recipient and/or client.

We don't use or share this information to contact you unless you specifically have accepted receiving our newsletters. 
  
Data we may have about you:
Client:
- Name
- Email
- Telephone no
- Address

User of website
- anonymous data about pages visited, search words, products added to basket, IP address, operating system and browser, 
- if you have added your name, address and contact details in checkout but not completed the order we have this information but we don't use it to contact you 

Newsletter recipient (only sent to people who have voluntarily signed up)
- name (always)
- email address (always)
- address & telephone (only if you voluntarily have added this)
- nationality (so we know which language to send you information in)
- the place / campaign where you signed up (this we use to help send out the most relevant news letters to you) 

It is always possible to opt out of our newsletters via unsubcribe link in all news letters or by sending an email to contact(at)angelflow.me and we will make sure to remove you from the newsletter list along with all personal data about you within 5 days of reception.

You can always request us to delete your personal data from our servers with the exception of client, payments and invoice data, which we for compliance reasons need to save for a minimum of 5 years.
  

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at contact@angelflow.me or mailing us at:
Angel Flow Aps,  Sverrigsgade 4A 3rd floor, Copenhagen DK 2300

SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - SHOPIFY
Our store is hosted on Shopify Inc. (www.shopify.com) They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Google analytics:
Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at

SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - COOKIES
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
PREF, persistent for a very short period, Set by Google and tracks who visits the store and from where.

SECTION 8 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at contact(at)angelflow.me or by mail at
Angel Flow
Re: Privacy Compliance Officer
Sverrigsgade 4A 3rd floor,
Copenhagen DK 2300